Can’t Top Up A Pre-Payment Meter?

If you are self-isolating and can’t top up a pre-payment meter, you can phone your energy company, tell them you are self-isolating, and they will send you two weeks’ worth of gas and/or electricity.

British Gas: 0333 202 9802
EDF: 0333 200 5100
EON: 0345 303 3040
N Power: 0800 073 3000
Scottish Power: 0800 027 0072
SSE: 0345 026 2658

Mental Health Support/Loneliness/Wellbeing/Advice (National)

Anxiety UK

Charity providing support if you have been diagnosed with an anxiety condition, including online support groups and webinars.

Phone: 03444 775 774 (Currently 7 days a week 10am-8pm)

Text Service: 07537 416 905

Beat

UK’s eating disorder charity

Phone: 0808 801 0677 (adults) or 0808 801 0711 (for under-18s)

CALM

CALM is the Campaign Against Living Miserably, for men aged 15 to 35.

Phone: 0800 58 58 58 (daily, 5pm to midnight)

Mental Health Foundation

Provides information and support for anyone with mental health problems or learning disabilities. Includes tips on working from home, talking to children but also staying at home while in abusive relationships.

Mind

Promotes the views and needs of people with mental health problems.

Phone: 0300 123 3393 (Monday to Friday, 9am to 6pm)

No Panic

Voluntary charity offering support for sufferers of panic attacks and obsessive compulsive disorder (OCD). 

Phone: 0844 967 4848 (daily, 10am to 10pm). Calls cost 5p per minute plus your phone provider’s Access Charge

OCD Action

Support for people with OCD. Includes online resources.

Phone: 0845 390 6232 or 020 7253 2664 (Monday to Friday, 9.30am to 5pm). Calls cost 5p per minute plus your phone provider’s Access Charge

OCD UK

A charity run by people with OCD, for people with OCD. Includes tips and resources. 

Phone: 0333 212 7890 (Monday to Friday, 9am to 5pm)

PAPYRUS

Young suicide prevention society. Support for anyone under the age of 35.

Phone: HOPELINEUK 0800 068 4141 (Monday to Friday, 10am to 10pm, and 2pm to 10pm on weekends and bank holidays)

Text: 07860 039967

Rethink Mental Illness

Support and advice for people living with mental illness.

Phone: 0300 5000 927 (Monday to Friday, 9.30am to 4pm)

Samaritans

Confidential support for people experiencing feelings of distress or despair.

Phone: 116 123 (free 24-hour helpline)

SANE

Emotional support, information and guidance for people affected by mental illness, their families and carers. 

SANEline: 0300 304 7000 (daily, 4.30pm to 10.30pm)

Textcare: comfort and care via text message, sent when the person needs it most: www.sane.org.uk/textcare

Peer support forum 

The Mix 

Aimed at people under 25. Their helpline is open between 4pm and 11pm, 7 days a week. They also run a crisis text service which is open 24 hours a day, 7 days a week.  

Telephone: 0808 808 4994

Crisis text message service: Text THEMIX to 85258

Webchat: through the website. (4pm – 11pm, 7 days a week)

More Covid-19 Scams Occurring

CORONAVIRUS SCAMS UPDATE: There was a 400% increase in coronavirus-related scams in March, with victim losses totalling almost £970,000.

Full story: https://www.actionfraud.police.uk/alert/coronavirus-related-fraud-reports-increase-by-400-in-march

Please be aware, I’m seeing unverified reports of fraudsters going door to door claiming to be NHS staff conducting coronavirus tests or welfare visits.

NHS staff are not going door to door.

Call the police if someone knocks on your door claiming to be conducting coronavirus tests. Do NOT let them in to your house.

PC Tom Lee | Partnership Prevention Governance | Cyber Crime Unit |